CCTS
Commission for complains for telecom-television services

Step 1 : 

We are available to assist with any of your questions, concerns or complaints. If you are not completely satisfied with the answers you are being provided by us, you may file a complaint with the Commissioner for Complaints for Telecommunications Services (CCTS).

Step 2 : 

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Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.